SHIFT MANAGER

People, Policies & Practices

• Supervise employees, coordinate tasks, and delegate responsibilities and procedures
• Mentor, develop, and train employees to ensure compliance with company standards and expectations
• Abide by company policies, procedures, programs, systems, and standards
• Ensure compliance with all federal, provincial, and local laws and ethical business practices
• Create and maintain employee schedules, ensuring optimal coverage in the restaurant
• Coach employees and address issues by providing feedback and holding them accountable when necessary

Interpersonal Skills & Contacts

• Respond to employee inquiries and complaints with compassion and care
• Create a friendly environment by providing regular and open communication
• Build and maintain positive relationships with customers, external contacts, the management team, and employees

Problem Solving & Judgement

• Evaluate problematic situations to determine resolutions and arrangements
• Analytically and thoroughly gather data to support and assist with the decision­ making process
• Take initiative to determine the best option to solve problems as they arise
• Identify opportunities to optimize efficiencies and maximizing profits
• Plan for daily operations and ensure each shift is prepared to serve customers

Information Resources

• Accumulate data to prepare reports and other correspondence as needed
• Produce memos, emails, and other documents to communicate essential information
• Draft and maintain procedures, policies, training programs and other documents